Company Profile

Company Overview

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ESTABLISHED
1957

WORLD HEADQUARTERS
St. Louis, Missouri

PRIMARY ACTIVITIES
Largest rental car company in the world specializing in
renting vehicles to customers who:
• Need a car because of an accident, mechanical repair or theft
• Want to take a short business or leisure trip or who need a
different car for a special occasion
• Need a car in town for business purposes
• Need a car rental at the airport - now on-site at more than 240 airport locations

OPERATIONS
• More than 6,000 offices in the United States
- Offices within 15 miles of 90 percent of the U.S. population
• Almost 900 offices in Canada, United Kingdom, Germany
and Ireland

ENTERPRISE BUSINESSES
• Rent-A-Car, enterprise.com
• Fleet Management, enterprise.com/fleet
• Car Sales, enterprisecarsales.com
• Commercial Trucks, enterprisetrucks.com

FISCAL 2008 REVENUE: $10.1 billion (worldwide)
FISCAL 2007 REVENUE: $9.5 billion (worldwide)
FISCAL 2006 REVENUE: $9.0 billion (worldwide)
FISCAL 2005 REVENUE: $8.2 billion (worldwide)

RENTAL CAR VEHICLES IN SERVICE
2008: 714,000 units
2000: 493,000 units
1990: 90,000 units
1980: 6,000 units
1970: 500 units
1963: Started rental operation with a fleet 17 cars
1957: Leasing operation opened as Executive Leasing

AWARDS
• Ranked by BusinessWeek as one of the “50 Best Places to Launch a Career” for the past three years
• Ranked on the top 10 of BusinessWeek’s list of “Customer Service Champs” – 2007 and 2008
• Recipient of 2005 Secretary of Defense Employer Support Freedom Award for its support of employees
serving in the National Guard and Reserve
• Ranked No. 21 on the Forbes “500 Largest Private Companies in America” list
• Ranked highest in customer satisfaction by J.D. Power and Associates for rental car companies at or near airports 9 out of the last 10 years
• Named “One of the Nations Best Entry-Level Jobs” by the Princeton Review and CollegeGrad.com
• Largest college recruiter in the United States as reported by Black Collegian magazine and CollegeGrad.com
• Ranked in the Top 50 “Most Respected Companies” in the U.S. in survey of consumers conducted by Reputation Institute
• President and COO Pam Nicholson named one of Fortune’s “50 Most Powerful Women in Business” for 2007 and 2008

Company History

Our History
Starting out in 1957 as Executive Leasing, the business was based on our founder Jack Taylor’s visionary idea that customers would see the benefits of leasing automobiles rather than buying them. Conventional wisdom said otherwise, but Jack’s commitment to personal service won through.

By the late 1960s, Jack was opening operations outside of St. Louis, Missouri. Along the way, he introduced our distinctive ‘e’ logo that’s still used today, and renamed the company in honour of the U.S.S. Enterprise aircraft carrier on which Jack served in World War II.

In 1974 an enterprising rental manager in Orlando started a new pick-up programme that provided customers with a free ride to the rental office. As this innovative service quickly spread to other branches, it set a precedent for other people seeing their own great ideas being taken company-wide.

By the end of the 1980s we had over 800 locations nationwide, a fleet of 100,000 vehicles and a new name, Enterprise Rent-A-Car, to go with our $500 million revenue.

In 1993, we introduced the Enterprise wrapped car, symbolizing our dedication to customer service, which quickly became an icon. Soon after, we expanded into Canada. The 1990s were a great time for us, as Jack and his son Andy were named Ernst & Young National Entrepreneur of the Year ® and we were listed in Fortune Magazine as one of the ‘100 Best Companies to Work For’.

And now here we are, with over 7,000 locations worldwide, a fleet of over 904,000 vehicles and an extended family of over 66,000 enterprising employees with over 3,400 in the U.K and over 190 in Ireland. All of this growth and expansion comes from Jack’s personal philosophy that if you take care of your customers and employees first, the profits will follow.

More than anything, he recognised that customer retention is more important than anything else. To this end, employees have always been empowered to make decisions that directly affect their customers. By allowing branch managers to run their location as if it’s their own business and base a portion of their pay on branch profits, Jack has seen his personal Enterprise grow to more than $10 billion in revenue


http://www.erac.com/our-company/our-history.aspx
http://www.erac.com/our-company/where-going.aspx

http://www.erac.com/our-culture/default.aspx

Benefits

http://www.erac.com/benefits/default.aspx

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