Description

The General Manager (GM) of the Fixed Base Operator (FBO) oversees the day-to-day operations, strategic growth, and financial performance of the facility. This role is responsible for managing a team to deliver exceptional customer service to aviation clients, ensuring operational excellence, and maintaining compliance with all safety, regulatory, and quality standards. The GM serves as the primary liaison between clients, airport management, vendors, and internal stakeholders.

Requirements

Required Skills/Abilities:

        Ability to display and maintain self-motivation, positive attitude and work ethic while working with a team, setting an example for excellence.  

        Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism with a sense of cultural awareness and sensitivity. 

        Ability to resolve conflict and de-escalate situations with professionalism and a full understanding of all facts and perspectives in order to build a cohesive team.  

        Ability to clearly and accurately communicate in English with pilots and customer service. 

        Ability to read, understand and follow all relevant policies, safety and ethical procedures, laws and regulations.  Ability to utilize phonetic alphabet, learn and improve skill set.

        Ability to effectively work, make decisions, and communicate in a variety of emergency situations.

        Ability to detect phishing attempts and avoid attempts by other to infiltrate the company computer network through practicing safe computer use and complying with company IT policies.

Education, Experience and Eligibility Qualifications:

        Minimum of Bachelor’s degree from an accredited college or university with a major in Business Administration, Aviation Management, or a related field.

        Extensive experience managing business processes and projects.

        Minimum of 5-7 years of management experience in FBO operations, general aviation, or airport services (or equivalent experience).

        Experience in commercial service and charter aircraft operations. 

        Proven leadership and team management skills.

        Strong understanding of aviation operations, fueling procedures, and regulatory compliance.

        Financial acumen with experience managing budgets, forecasts, and profitability metrics.

        Excellent customer service orientation and communication skills.

        Ability to develop and maintain strong relationships with clients, vendors, and airport authorities.

        Proficiency in Microsoft Office Suite and FBO management systems/software.

        Valid PA driver’s license (within 30 days); ability to pass background checks and drug screenings.

Physical Requirements:

        Ability to work in an outdoor environment and be exposed to weather elements, noise, and fuel odors.

        Capable of lifting up to 50 pounds and standing for extended periods.

        Capable of kneeling, pulling, tugging, crouching, reaching, repetitive motion, stooping crawling, climbing.

        Ability to see and hear detailed information and respond appropriately.

        Flexibility to work weekends, holidays, and respond to operational needs outside regular hours.

        Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.