Description

***Appleton Flight Center is a division of Appleton International Airport (ATW), which is operated by Outagamie County***    

Under general direction of the FBO General Manager, responsible for oversight and coordination of the day-to-day activities of aircraft ground operations for inbound and outbound aircraft and passengers at the Fixed Base Operation (FBO) and when needed, at the commercial passenger terminal.  Drives employee effort to exceed airport goals of safety, customer experience, and growth; performs direct supervision of airport operations staff and performs other duties as assigned.

Hours:  Monday - Friday 6am to 2:30pm
On-Call outside of normal working hours
Comp time available

**This is a salary/exempt role
**Receive 6 hours of on call pay per week at your base "hourly" rate!

We offer a full benefits package which includes being a part of the Wisconsin Retirement System pension! Want to learn more about our benefits? 

Click here:  https://www.outagamie.org/government/departments-f-m/human-resources

We also offer:
Health, Dental, Vision Benefit options
HSA with county contribution on the High Deductible plan
FSA option
Wisconsin Retirement Pension
Short term and Long term disability
Life Insurance
Employee and Family On-site Clinic along with nearby clinic
So much more!

Requirements

Key Responsibilities
The following duties are normal for this position.   These are not to be construed as exclusive or all-inclusive.  Other duties may be required and assigned.

• Responsible for carrying out, in coordination with FBO General Manager, aircraft and passenger operations in accordance with Appleton Airport, FAA, TSA, and any other governmental and environmental agencies, policies, and regulations.
• Fosters and cultivates a positive work environment to ensure highest possible service levels are achieved and employees are encouraged, motivated, and reach their potential. 
• Assist with the development of strategies and procedures to identify, attract, and secure new airport business, based aircraft tenants, transient customers, and retain both existing based aircraft tenants as well as regular transient customers.
• Generate innovative ideas focused at furthering the airport’s and FBO’s performance goals.
• Promotes customer experience excellence through friendly and efficient service, adherence to all customer service, line service, maintenance, ground support operations, and automobile procedures.
• Supervise staff in the performance of all aircraft support services for both commercial and general aviation aircraft, automobile operations, and special projects as assigned.  Ensure staff are equipped, trained, motivated, and professional in the performance of their duties.
• Oversees all aspects of fuel operations, including the safe, secure, and accurate operation of the fuel trucks; management of the fuel inventory to conserve fuel costs and margins and ensure fuel quality is maintained; ensures routine inspections and repairs are done in a timely manner and logs are kept in strict compliance with appropriate regulations. 
• Perform leadership functions for airport operation’s and customer experience employees including reviews, recommending hiring decisions, and managing performance of direct reports which includes mentoring and skill development. 
• Ensures that the FBO complies with all workplace safety, environmental, and other applicable regulations (ex: OSHA, EPA, Airlines, Airport).
  Other duties as requested or assigned.
   

Education/Certifications/Experience Requirements
 

• Minimum of five (5) years of progressively responsible experience.
• Excellent communication, interpersonal, and customer service skills.
• Strong initiative, execution, and organizational skills.
• Supervisory experience preferred.
• Any combination equivalent to a Bachelor’s degree in business, aviation/ airport management or related field.
• Possess a valid drivers license and maintain
   

Required or Preferred Skills
 

• Ability to operate a variety of office machines including computers, copier, fax, scanner, and multi-line telephone.
• Proficient in word processing and spreadsheet programs.
• Ability to hear, speak, walk, stoop, climb, bend, stretch, push, pull, and lift up to 50 pounds, understanding and utilizing proper body mechanics.
• Sitting for long periods of time and extensive phone contact.
• Language Ability and Interpersonal Communication.
• Ability to operate a variety of motorized vehicles and equipment.
• Ability to comprehend and analyze complex business operational issues, financial matters, and contracts, leases, and various correspondences.
• Ability to establish and maintain good working relationships with direct and indirect reports, public officials, tenants, contractors, engineers, and general public.
• Ability to prepare a variety of business documents including letters, evaluations, plans, memos, notes, and manuals.